KPN Solutions
Product-Led Solutions for Operational Excellence
Purpose-built platforms that transform operational processes — with governance, controls, and human oversight embedded by design.
KPN Consumer Duty Control & Intelligence Platform
End-to-end FCA PRIN 2A compliance. Evidenced. Automated. Board-ready.
Who This Is For
An intelligence-led platform designed to help firms evidence, monitor, and strengthen Consumer Duty outcomes through structured controls, management information, issue tracking, and governance reporting.
Problems Solved
- ✗Complaints and findings managed in silos with no PRIN 2A outcome mapping
- ✗Overdue remediations drifting — critical issues invisible to senior management
- ✗Incomplete activity logs unable to satisfy FCA data requests
- ✗Board management information manually compiled, weeks out of date, and lacking FCA-required granularity
Key Outcomes
- 200+ hours saved annually on MI compilation and board pack preparation
- 80% reduction in time spent responding to FCA regulatory data requests
- 100% action ownership — every remediation has a named owner and due date
- Zero missed escalations through automated overdue detection
Capabilities
- AI-powered intake enrichment — auto-classify by FCA outcome, severity, and vulnerability
- Deterministic Red/Amber/Yellow/Green risk scoring — auditable and regulator-explainable
- Outcome-mapped event management across all four PRIN 2A outcomes
- Remediation action tracking with named ownership, due dates, and live overdue alerts
- Vulnerable customer register covering all FCA-recognised vulnerability types
- Executive MI and board reporting — always current, always board-pack ready
- Full chronological audit trail — timestamped and attributed, FCA-ready at any moment
- PRIN 2A compliance coverage matrix with product risk heatmap
FCA and DORA Operational Resilience
Structured readiness and implementation for FCA and DORA operational resilience.
Who This Is For
A structured readiness and implementation solution supporting firms with FCA operational resilience expectations and DORA requirements. We help organisations identify important business services, map dependencies, define impact tolerances, assess vulnerabilities, strengthen third-party resilience, and implement governance, testing, and reporting arrangements.
Problems Solved
- ✗Important business services not identified or mapped against FCA and DORA requirements
- ✗Impact tolerances undefined, undocumented, or not tested
- ✗Third-party and outsourcing resilience gaps not assessed
- ✗No structured governance or testing framework for operational resilience
Key Outcomes
- FCA and DORA operational resilience requirements met
- Impact tolerances defined, documented, and tested
- Third-party resilience risks identified and managed
- Board-ready resilience governance and reporting
Capabilities
- Important business service identification and mapping
- Dependency and resource mapping
- Impact tolerance setting and assessment
- Vulnerability identification and gap analysis
- Third-party resilience assessment and governance
- Scenario testing design and facilitation
- Operational resilience governance framework design
- Regulatory reporting and board MI design
ISO 27001 / ISO 27701 Readiness and Implementation
Information security and privacy management — from gap assessment to certification readiness.
Who This Is For
A readiness and implementation solution supporting organisations with information security and privacy management frameworks aligned to ISO 27001 and ISO 27701, including control design, gap assessments, documentation, implementation support, and audit readiness.
Problems Solved
- ✗No structured ISMS or privacy management framework in place
- ✗ISO 27001 certification required for enterprise clients or regulators
- ✗Privacy governance not aligned to ISO 27701 or UK GDPR
- ✗Gap between policy documentation and operational implementation
Key Outcomes
- ISO 27001 and ISO 27701 certification readiness achieved
- Structured ISMS and PIMS designed and implemented
- Privacy governance aligned to ISO 27701 and UK GDPR
- Audit-ready documentation and control evidence
Capabilities
- ISO 27001:2022 gap assessment
- ISO 27701 PIMS gap assessment
- Information Security Management System (ISMS) design and implementation
- Privacy Information Management System (PIMS) implementation
- Risk assessment and risk treatment planning
- Control design, documentation, and evidence preparation
- UK GDPR alignment review
- ISO 27001 and ISO 27701 certification readiness review
ISO 22301 Readiness and Implementation
Business Continuity Management Systems — built, tested, and audit-ready.
Who This Is For
A business continuity readiness and implementation solution aligned to ISO 22301, helping organisations plan, establish, implement, maintain, and improve Business Continuity Management Systems that protect critical operations and improve recovery from disruptive incidents.
Problems Solved
- ✗No documented Business Continuity Management System in place
- ✗Critical processes not mapped or assessed for continuity risks
- ✗Recovery strategies undocumented or untested
- ✗ISO 22301 certification required by clients, regulators, or insurers
Key Outcomes
- ISO 22301 certification readiness achieved
- Critical operations protected with documented recovery plans
- Business continuity risks identified and addressed
- Board-ready BCMS governance and reporting
Capabilities
- ISO 22301 BCMS gap assessment
- Business Impact Analysis (BIA)
- Business Continuity Plan design and implementation
- Recovery strategy development
- Incident response framework design
- BCMS testing and exercising
- ISO 22301 certification readiness review
- Integration with ISO 27001 and DORA frameworks
PCI DSS Readiness and Implementation
Payment security controls — assessed, strengthened, and validation-ready.
Who This Is For
A structured PCI DSS readiness and implementation solution helping organisations assess payment security controls, identify gaps, strengthen cardholder data protection, and prepare for validation or assurance activity.
Problems Solved
- ✗PCI DSS compliance requirements not fully understood or met
- ✗Cardholder data environment not scoped or documented
- ✗Control gaps identified in QSA review or self-assessment
- ✗No structured remediation plan for PCI DSS findings
Key Outcomes
- PCI DSS compliance gaps identified and remediated
- Cardholder data environment documented and controlled
- Validation-ready evidence and documentation
- Structured remediation roadmap with clear priorities
Capabilities
- PCI DSS scope definition and cardholder data environment mapping
- Gap assessment against current PCI DSS requirements
- Control design and remediation planning
- Cardholder data protection controls implementation
- Self-Assessment Questionnaire (SAQ) support
- Evidence and documentation preparation
- Remediation roadmap and prioritisation
- Pre-assessment readiness review
AI Governance Readiness Assessment and Implementation
Responsible AI governance — practical frameworks for regulated organisations.
Who This Is For
A practical solution helping organisations assess, design, and implement responsible AI governance frameworks, including AI risk management, policy development, accountability, transparency, control monitoring, and assurance.
Problems Solved
- ✗No structured AI governance framework in place
- ✗AI risks not assessed, documented, or managed
- ✗Regulatory alignment requirements not met (EU AI Act, FCA, ICO)
- ✗Board-level accountability for AI not established or evidenced
Key Outcomes
- Responsible AI governance framework designed and implemented
- AI risks assessed, documented, and managed
- Regulatory alignment with EU AI Act, FCA, and ICO expectations
- Board-ready AI governance and accountability structures
Capabilities
- AI governance framework design
- AI risk assessment and risk register
- Regulatory alignment review (EU AI Act, FCA, ICO)
- Ethical AI controls and accountability frameworks
- Model governance and documentation
- AI transparency and explainability review
- Human-in-the-loop control design
- AI assurance and monitoring frameworks
SOC 1 and SOC 2 Readiness Assessment and Implementation
SOC assurance readiness — controls, evidence, and governance reviewed.
Who This Is For
A readiness and implementation solution helping service organisations prepare for SOC 1 and SOC 2 assurance by assessing control maturity, identifying gaps, improving evidence, and strengthening governance, security, availability, confidentiality, processing integrity, and privacy controls.
Problems Solved
- ✗SOC 1 or SOC 2 required by enterprise clients or auditors
- ✗Control maturity insufficient for assurance readiness
- ✗Evidence and documentation gaps across Trust Service Criteria
- ✗No structured remediation plan for SOC readiness findings
Key Outcomes
- SOC 1 or SOC 2 audit readiness achieved
- Control gaps identified and remediated
- Structured evidence pack prepared for auditors
- Client and auditor confidence in the control environment
Capabilities
- SOC 1 and SOC 2 scope and Trust Service Criteria mapping
- Control maturity assessment
- Gap identification and remediation planning
- Control design and documentation
- Evidence preparation and review
- Security, availability, confidentiality, processing integrity, and privacy controls
- Management assertion and description preparation guidance
- Pre-audit readiness review
UK FCA Third-Party Risk Assessment
Third-party and outsourcing arrangements assessed against FCA expectations.
Who This Is For
A targeted assessment solution helping regulated firms evaluate third-party and outsourcing arrangements against UK FCA expectations, including governance, due diligence, contractual controls, monitoring, resilience, concentration risk, and exit planning.
Problems Solved
- ✗Third-party risk governance not aligned to UK FCA expectations
- ✗Outsourcing register incomplete, un-risk-rated, or not reviewed
- ✗Due diligence processes not documented or consistently applied
- ✗Concentration risk and exit planning not assessed or documented
Key Outcomes
- Third-party risk framework aligned to UK FCA expectations
- Outsourcing governance gaps identified and addressed
- Concentration risk understood and managed
- Audit-ready third-party risk documentation
Capabilities
- Third-party and outsourcing inventory review
- UK FCA third-party risk framework gap assessment
- Due diligence process review and improvement
- Contractual controls and oversight assessment
- Ongoing monitoring arrangements review
- Concentration risk identification
- Exit planning assessment
- Remediation roadmap and prioritisation
MiCA / CASP Readiness & Assurance
MiCA obligations, CASP controls and crypto-asset safeguards — assessed, evidenced and Board-ready.
Who This Is For
A structured readiness and assurance solution for Crypto-Asset Service Providers and firms entering EU crypto-asset markets. We map the MiCA obligations that apply to your services, test whether governance, custody, safeguarding and conduct controls operate as designed, and give management and the Board a prioritised, evidence-backed route to close the gaps.
Problems Solved
- ✗MiCA perimeter and CASP service classification not clearly documented
- ✗Control framework not mapped to the MiCA obligations that apply
- ✗Custody, wallet and reconciliation controls lack independent evidence
- ✗Management cannot readily demonstrate compliance to the regulator, auditors or the Board
Key Outcomes
- Applicable MiCA obligations mapped to the firm's services and business model
- Custody and client-asset controls independently assessed
- Control gaps prioritised, with named owners and a remediation roadmap
- Regulator- and Board-ready evidence and reporting
Capabilities
- MiCA perimeter assessment and CASP service classification
- MiCA obligations mapping
- Governance and prudential safeguards review
- Crypto custody, wallet and key-governance controls
- Client-asset safeguarding and reconciliation testing
- Conduct, complaints and conflicts-of-interest controls
- DORA / ICT resilience and third-party risk alignment
- Evidence readiness, remediation and independent assurance
KPN Trade Receivable Management System
AI-enabled receivables. Embedded controls. Full audit trail.
Who This Is For
The KPN Trade Receivable Management System automates end-to-end receivables processing — from invoice issuance and payment matching through to exception handling and reconciliation — with embedded controls and human-in-the-loop oversight at critical points.
Problems Solved
- ✗Manual invoice reconciliation consuming days of resource each month
- ✗Late payments and poor debtor visibility
- ✗No automated dunning or collections workflow
- ✗Audit trail gaps in receivables management
Key Outcomes
- Significant reduction in manual reconciliation effort
- Faster cash collection cycles
- Improved credit risk visibility
- Audit-ready documentation
Capabilities
- Automated invoice processing & matching
- AI-driven payment reconciliation
- Exception identification & escalation
- Debtor ageing & credit risk monitoring
- Automated dunning & collections workflow
- Reconciliation control dashboard
- Audit trail & compliance reporting
- Human-in-the-loop approval gates
KPN FinOps Control Centre
A command hub for finance operations and control.
Who This Is For
The KPN FinOps Control Centre is a centralised operational platform that brings together financial workflows, control monitoring, exception management, and reporting in a single, governed environment — designed for finance teams that need precision and oversight at scale.
Problems Solved
- ✗Month-end close taking too long and prone to error
- ✗No real-time visibility of control status across the finance function
- ✗Journal entry and approval processes manual and uncontrolled
- ✗Finance reporting not board-ready or audit-ready
Key Outcomes
- Accelerated month-end close
- Reduced operational risk in finance processes
- Greater control visibility for CFOs and finance directors
- Board-ready reporting outputs
Capabilities
- Centralised finance workflow management
- Real-time control monitoring dashboards
- Automated exception detection & routing
- Multi-entity consolidation support
- Month-end close automation
- Journal entry controls & approval workflows
- Financial reporting automation
- Integrated audit trail
Payroll Operations Automation
Automated. Accurate. Compliant.
Who This Is For
An end-to-end payroll operations solution that automates calculation, validation, and processing — with embedded compliance checks, HMRC/regulatory alignment, and a full payroll audit trail. Designed for organisations where payroll accuracy and compliance are non-negotiable.
Problems Solved
- ✗Payroll errors creating compliance risk and employee relations issues
- ✗Manual payroll processing consuming excessive resource
- ✗No audit trail on payroll calculations
- ✗Multi-entity payroll not consolidated or controlled
Key Outcomes
- Near-elimination of manual payroll errors
- Reduced compliance risk
- Full audit trail for every payroll cycle
- Time savings for HR and finance teams
Capabilities
- Automated payroll calculation & processing
- Tax, NI, and statutory deduction automation
- HMRC compliance validation
- Payroll exception management
- Employee self-service integration
- Multi-entity payroll consolidation
- Payslip generation & distribution
- Payroll audit trail & reporting
KPN Financial Controls Platform
Governance and control — designed in, not bolted on.
Who This Is For
The KPN Financial Controls Platform provides a customisable framework for embedding financial governance into operational processes. Built for organisations seeking stronger internal controls, board-level oversight, and audit-ready documentation.
Problems Solved
- ✗Controls exist on paper but are not tested or evidenced
- ✗No centralised view of control status across the organisation
- ✗Audit preparation taking weeks of manual effort
- ✗Segregation of duties not enforced in operational workflows
Key Outcomes
- Structured, auditable control environment
- Reduced risk of financial misstatement
- Regulatory audit confidence
- Scalable governance as business grows
Capabilities
- Controls register design & management
- Automated control testing workflows
- Exception & breach alerting
- Segregation of duties enforcement
- Regulatory controls mapping (SOX, FCA, etc.)
- Management & board reporting dashboards
- Document management & policy controls
- Risk & control self-assessment (RCSA)
Treasury & Cash Visibility ControlOps
Daily cash position, forecasts and funding decisions, with controls built in.
Who This Is For
A KPN AI ControlOps solution that brings bank balances, payment flows and forecasts into one controlled daily cash view. Automated data collection and validation feed a position and short-term forecast. AI highlights unusual movements and drafts commentary. Funding, transfers and buffer decisions stay with authorised people, and every decision is evidenced.
Problems Solved
- ✗Cash position assembled manually from several bank portals
- ✗Short-term forecasts held in personal spreadsheets
- ✗Late visibility of funding needs and idle balances
- ✗Transfers and funding decisions poorly evidenced
Key Outcomes
- Earlier, reliable view of the daily cash position
- Funding decisions made on validated data
- Reduced manual collation effort
- Auditable record of treasury decisions
Capabilities
- Automated bank and ledger balance collection
- Data completeness and balance-continuity checks
- Daily multi-currency cash position
- Short-term cash forecast against actuals
- AI-highlighted unusual movements and draft commentary
- Maker-checker on transfers and funding decisions
- Treasury and liquidity MI for CFO and ExCo
- Timestamped evidence of positions, decisions and approvals
Revenue Assurance ControlOps
Every fee, charge and scheme revenue item accounted for and reconciled.
Who This Is For
A KPN AI ControlOps solution that checks revenue completeness for payment, e-money and fintech businesses. Transaction, pricing and billing data are reconciled automatically against contracted fees and ledger postings. AI helps explain differences, and finance owners decide on corrections and recoveries. The result is evidence and MI on leakage, disputes and pricing errors.
Problems Solved
- ✗Fees and charges not billed or billed incorrectly
- ✗Pricing changes not reflected in billing systems
- ✗Revenue reconciliations performed manually and infrequently
- ✗No clear view of revenue leakage or its causes
Key Outcomes
- Revenue completeness evidenced each period
- Pricing and billing errors identified earlier
- Clear ownership of revenue exceptions
- Better-quality revenue MI for management
Capabilities
- Transaction-to-billing-to-ledger reconciliation
- Contracted pricing and fee rule validation
- Exception queues for unbilled or mispriced items
- AI-suggested explanations for revenue differences
- Owner review and approval of corrections and credit notes
- Segregation between pricing, billing and approval
- Revenue leakage and exception-ageing MI
- Evidence of every correction and its approval
Regulatory Change Intelligence ControlOps
From new regulatory publication to owned, evidenced action.
Who This Is For
A KPN AI ControlOps solution for horizon scanning and regulatory change management. Publications from sources such as the FCA, PRA, EBA, ESMA and ICO are collected, and AI drafts summaries and suggests affected obligations, policies and controls. Compliance professionals decide applicability, owners and actions. Every decision is recorded for the Board and for supervisory challenge. KPN does not provide legal advice; interpretation remains with the firm.
Problems Solved
- ✗Regulatory change tracked through inboxes and newsletters
- ✗No consistent record of applicability decisions
- ✗Changes not linked to obligations, policies and controls
- ✗Limited Board visibility of the regulatory change pipeline
Key Outcomes
- Consistent, evidenced regulatory change process
- Faster identification of relevant changes
- Clear accountability for implementation
- Board-ready view of regulatory change
Capabilities
- Regulatory publication monitoring
- AI-drafted summaries and suggested impacts
- Human applicability triage with recorded rationale
- Obligation register linkage and ownership
- Impact assessment and control mapping workflow
- Implementation actions with owners and due dates
- Regulatory change pipeline MI for the Board
- Timestamped evidence of every decision
ISO/IEC 27701 Privacy ControlOps
Privacy controls operated, evidenced and reported continuously.
Who This Is For
A KPN AI ControlOps solution that supports the ongoing operation of a privacy information management system aligned to ISO/IEC 27701:2025, whether standalone or integrated with ISO/IEC 27001. It automates privacy evidence collection, records of processing upkeep, DPIA workflow and data-subject request tracking, with AI support for drafting and classification. Privacy decisions stay with the DPO and control owners. KPN is not a certification body.
Problems Solved
- ✗Privacy evidence collected manually before each audit
- ✗Records of processing out of date
- ✗Data-subject requests tracked in spreadsheets
- ✗Limited privacy MI for management review
Key Outcomes
- Privacy controls evidenced throughout the year
- Stronger readiness for certification and supervisory review
- Clear ownership of privacy decisions
- Reduced audit preparation effort
Capabilities
- Privacy control evidence collection and mapping
- Records of processing maintenance workflow
- DPIA intake, assessment and approval workflow
- Data-subject request tracking against deadlines
- AI-supported classification and draft assessments
- DPO review and approval of privacy decisions
- Privacy MI for management review
- Audit-ready evidence mapped to ISO/IEC 27701
ISO 22301 BCMS ControlOps
Business continuity plans, tests and actions kept live and evidenced.
Who This Is For
A KPN AI ControlOps solution for operating a business continuity management system aligned to ISO 22301:2019. It tracks business impact analyses, plan reviews, exercises and corrective actions, and links them to important business services and operational resilience requirements. AI helps draft exercise reports and identify lessons learned. Continuity decisions and plan approvals remain with accountable owners.
Problems Solved
- ✗Continuity plans reviewed irregularly
- ✗Exercise results and actions not tracked to closure
- ✗BCMS evidence scattered across documents
- ✗Weak link between continuity and operational resilience
Key Outcomes
- Continuity arrangements kept current
- Exercise actions closed and evidenced
- Joined-up continuity and resilience reporting
- Stronger readiness for certification audits
Capabilities
- BIA and plan review scheduling and tracking
- Exercise planning, results capture and reporting
- AI-drafted exercise reports and lessons learned
- Corrective action tracking with owners
- Linkage to important business services
- Owner approval of plans and changes
- BCMS and resilience MI for ExCo and Board
- Evidence mapped to ISO 22301 requirements
SOC 1 / SOC 2 Readiness ControlOps
Controls operated and evidenced continuously ahead of your SOC report.
Who This Is For
A KPN AI ControlOps solution that helps service organisations operate and evidence the controls their SOC 1 or SOC 2 report will cover. It schedules control operation, collects evidence automatically, tests samples and tracks exceptions before the service auditor arrives. SOC reports are attestation reports issued by independent auditors; KPN supports readiness and does not issue reports.
Problems Solved
- ✗Evidence gathered in a rush at period end
- ✗Control failures discovered by the auditor
- ✗Unclear control ownership across teams
- ✗Complementary user entity controls not understood
Key Outcomes
- Fewer surprises during the audit period
- Evidence available when the auditor asks
- Clear control ownership
- Stronger readiness for a Type 2 report
Capabilities
- Control calendar and owner assignment
- Automated evidence collection from systems
- Pre-audit sample testing of controls
- Exception logging and remediation tracking
- AI-supported evidence review and gap flagging
- Owner sign-off of control operation
- Readiness MI across Trust Services Criteria
- Evidence packs organised for the service auditor
Continuous Controls Monitoring ControlOps
Key controls tested on full populations, not only samples.
Who This Is For
A KPN AI ControlOps solution that monitors key financial, operational and IT controls using system data. Scripted tests run on full populations at a set frequency, and AI helps triage anomalies and draft observations. Control owners investigate exceptions and management decides on remediation, all with a complete audit trail. Designed for first- and second-line control monitoring; KPN does not audit controls it has designed.
Problems Solved
- ✗Controls tested only periodically and by sample
- ✗Control failures found late
- ✗Manual evidence requests to control owners
- ✗Limited MI on control health
Key Outcomes
- Earlier detection of control failures
- Greater assurance over key controls
- Reduced manual testing effort
- Clear, evidenced remediation
Capabilities
- Key control selection and test design
- Automated data extraction and completeness checks
- Full-population scripted control tests
- AI-supported anomaly triage and draft observations
- Exception workflow with owners and deadlines
- Management review of results and remediation
- Control-health MI for ExCo and Audit Committee
- Retained test scripts, results and decisions
Integrated Assurance Mapping ControlOps
One control, many obligations: operated once, evidenced once, reused many times.
Who This Is For
A KPN AI ControlOps solution that maps controls to the regulatory obligations, standards and assurance providers that rely on them. These include ISO/IEC 27001, SOC reports, DORA for EU entities, internal audit and the Board. AI suggests candidate mappings for review, and control owners and compliance confirm them. The result is an assurance map that shows coverage, gaps and duplication across the three lines.
Problems Solved
- ✗The same control evidenced separately for each framework
- ✗No single view of assurance coverage
- ✗Duplicated testing across lines of defence
- ✗Gaps between frameworks not visible
Key Outcomes
- Less duplicated evidence and testing
- Clear view of assurance coverage and gaps
- Better-coordinated three lines
- Stronger Board assurance reporting
Capabilities
- Unified control library
- Obligation and framework mapping
- AI-suggested mappings for human confirmation
- Assurance provider coverage mapping
- Gap and duplication analysis
- Single evidence set reused across frameworks
- Assurance map MI for Audit and Risk Committees
- Change history of mappings and approvals
Business Approval & Delegated Authority ControlOps
Every approval routed to the right authority, with the evidence to prove it.
Who This Is For
A KPN AI ControlOps solution that turns the delegated authority matrix into a working approval workflow. Requests are validated for completeness and budget, and AI summarises supporting documents for the approver. The request is then routed by value and type. Segregation of duties is enforced, and approvals, rejections and overrides are recorded with timestamps and reported to management.
Problems Solved
- ✗Approvals given by email or chat
- ✗Delegated authority matrix not enforced in practice
- ✗Requesters approving their own requests
- ✗No evidence of who approved what, and when
Key Outcomes
- Delegated authority applied consistently
- Faster, traceable approvals
- Reduced risk of unauthorised commitments
- Audit-ready approval records
Capabilities
- Delegated authority matrix configured as rules
- Request intake with completeness and budget checks
- AI summaries of supporting documents for approvers
- Routing by value, type and entity
- Segregation of duties enforcement
- Escalation of overdue approvals
- Approval MI and exception reporting
- Timestamped approval evidence
HR Joiner / Mover / Leaver ControlOps
Access granted, changed and removed on time, with evidence.
Who This Is For
A KPN AI ControlOps solution that links HR events to system access. Joiner, mover and leaver events trigger access requests, approvals and removals across systems. The resulting access is reconciled against HR records to find orphaned or excessive access. AI flags unusual access patterns for review. System owners decide on exceptions, and completion is evidenced for ISO/IEC 27001, SOC and internal audit.
Problems Solved
- ✗Leavers retaining system access
- ✗Mover access accumulating over time
- ✗Access requests approved informally
- ✗Access reviews hard to evidence
Key Outcomes
- Timely removal of leaver access
- Reduced excessive and orphaned access
- Evidenced access governance
- Stronger audit and certification readiness
Capabilities
- HR event triggers for joiners, movers and leavers
- Role-based access request templates
- Manager and system-owner approvals
- Access removal tracking against deadlines
- Reconciliation of access to HR records
- AI-flagged unusual or privileged access
- Access MI for CISO and management
- Evidence mapped to access control requirements
Agentic Workflow Governance
AI agents inventoried, bounded, supervised and accountable.
Who This Is For
A KPN AI ControlOps solution for governing AI agents and agentic workflows. Each agent is registered with an accountable owner, and its permissions, tools, data access and autonomy limits are defined and approved. Human oversight points, logging and shutdown procedures are designed in. Agent actions, overrides and incidents are monitored and reported. The FCA has said accountability for regulated activities and outcomes must remain clear, and this solution is built around that principle.
Problems Solved
- ✗AI agents deployed without a clear owner
- ✗Agent permissions and tool access not defined
- ✗No record of agent actions or overrides
- ✗Unclear escalation when an agent behaves unexpectedly
Key Outcomes
- Clear accountability for every AI agent
- Bounded, supervised agent operation
- Evidence ready for Board and supervisory questions
- Safer scaling of agentic AI
Capabilities
- AI agent and agentic workflow inventory
- Risk assessment of autonomy, data and tool access
- Approval of permissions and operating limits
- Human oversight and escalation point design
- Action logging and shutdown procedures
- Monitoring of overrides, errors and incidents
- Agent governance MI for ExCo and Board
- Evidence of approvals, reviews and incidents
Ready to Build a Control Environment That Scales With Your Business?
Start with a structured Fintech Readiness Review — or speak with an adviser about the specific challenge you are facing.
Specialist consultancy for Financial Services, Fintech, Advisory Firms & Entrepreneurs