Solutions KPN
Solutions basées sur les produits pour l'excellence opérationnelle
Plateformes sur mesure qui transforment les processus opérationnels — avec gouvernance, contrôles et supervision humaine intégrés par conception.
KPN Consumer Duty Control & Intelligence Platform
End-to-end FCA PRIN 2A compliance. Evidenced. Automated. Board-ready.
Who This Is For
An intelligence-led platform designed to help firms evidence, monitor, and strengthen Consumer Duty outcomes through structured controls, management information, issue tracking, and governance reporting.
Problems Solved
- ✗Complaints and findings managed in silos with no PRIN 2A outcome mapping
- ✗Overdue remediations drifting — critical issues invisible to senior management
- ✗Incomplete activity logs unable to satisfy FCA data requests
- ✗Board management information manually compiled, weeks out of date, and lacking FCA-required granularity
Résultats clés
- 200+ hours saved annually on MI compilation and board pack preparation
- 80% reduction in time spent responding to FCA regulatory data requests
- 100% action ownership — every remediation has a named owner and due date
- Zero missed escalations through automated overdue detection
Capacités
- AI-powered intake enrichment — auto-classify by FCA outcome, severity, and vulnerability
- Deterministic Red/Amber/Yellow/Green risk scoring — auditable and regulator-explainable
- Outcome-mapped event management across all four PRIN 2A outcomes
- Remediation action tracking with named ownership, due dates, and live overdue alerts
- Vulnerable customer register covering all FCA-recognised vulnerability types
- Executive MI and board reporting — always current, always board-pack ready
- Full chronological audit trail — timestamped and attributed, FCA-ready at any moment
- PRIN 2A compliance coverage matrix with product risk heatmap
FCA and DORA Operational Resilience
Structured readiness and implementation for FCA and DORA operational resilience.
Who This Is For
A structured readiness and implementation solution supporting firms with FCA operational resilience expectations and DORA requirements. We help organisations identify important business services, map dependencies, define impact tolerances, assess vulnerabilities, strengthen third-party resilience, and implement governance, testing, and reporting arrangements.
Problems Solved
- ✗Important business services not identified or mapped against FCA and DORA requirements
- ✗Impact tolerances undefined, undocumented, or not tested
- ✗Third-party and outsourcing resilience gaps not assessed
- ✗No structured governance or testing framework for operational resilience
Résultats clés
- FCA and DORA operational resilience requirements met
- Impact tolerances defined, documented, and tested
- Third-party resilience risks identified and managed
- Board-ready resilience governance and reporting
Capacités
- Important business service identification and mapping
- Dependency and resource mapping
- Impact tolerance setting and assessment
- Vulnerability identification and gap analysis
- Third-party resilience assessment and governance
- Scenario testing design and facilitation
- Operational resilience governance framework design
- Regulatory reporting and board MI design
ISO 27001 / ISO 27701 Readiness and Implementation
Information security and privacy management — from gap assessment to certification readiness.
Who This Is For
A readiness and implementation solution supporting organisations with information security and privacy management frameworks aligned to ISO 27001 and ISO 27701, including control design, gap assessments, documentation, implementation support, and audit readiness.
Problems Solved
- ✗No structured ISMS or privacy management framework in place
- ✗ISO 27001 certification required for enterprise clients or regulators
- ✗Privacy governance not aligned to ISO 27701 or UK GDPR
- ✗Gap between policy documentation and operational implementation
Résultats clés
- ISO 27001 and ISO 27701 certification readiness achieved
- Structured ISMS and PIMS designed and implemented
- Privacy governance aligned to ISO 27701 and UK GDPR
- Audit-ready documentation and control evidence
Capacités
- ISO 27001:2022 gap assessment
- ISO 27701 PIMS gap assessment
- Information Security Management System (ISMS) design and implementation
- Privacy Information Management System (PIMS) implementation
- Risk assessment and risk treatment planning
- Control design, documentation, and evidence preparation
- UK GDPR alignment review
- ISO 27001 and ISO 27701 certification readiness review
ISO 22301 Readiness and Implementation
Business Continuity Management Systems — built, tested, and audit-ready.
Who This Is For
A business continuity readiness and implementation solution aligned to ISO 22301, helping organisations plan, establish, implement, maintain, and improve Business Continuity Management Systems that protect critical operations and improve recovery from disruptive incidents.
Problems Solved
- ✗No documented Business Continuity Management System in place
- ✗Critical processes not mapped or assessed for continuity risks
- ✗Recovery strategies undocumented or untested
- ✗ISO 22301 certification required by clients, regulators, or insurers
Résultats clés
- ISO 22301 certification readiness achieved
- Critical operations protected with documented recovery plans
- Business continuity risks identified and addressed
- Board-ready BCMS governance and reporting
Capacités
- ISO 22301 BCMS gap assessment
- Business Impact Analysis (BIA)
- Business Continuity Plan design and implementation
- Recovery strategy development
- Incident response framework design
- BCMS testing and exercising
- ISO 22301 certification readiness review
- Integration with ISO 27001 and DORA frameworks
PCI DSS Readiness and Implementation
Payment security controls — assessed, strengthened, and validation-ready.
Who This Is For
A structured PCI DSS readiness and implementation solution helping organisations assess payment security controls, identify gaps, strengthen cardholder data protection, and prepare for validation or assurance activity.
Problems Solved
- ✗PCI DSS compliance requirements not fully understood or met
- ✗Cardholder data environment not scoped or documented
- ✗Control gaps identified in QSA review or self-assessment
- ✗No structured remediation plan for PCI DSS findings
Résultats clés
- PCI DSS compliance gaps identified and remediated
- Cardholder data environment documented and controlled
- Validation-ready evidence and documentation
- Structured remediation roadmap with clear priorities
Capacités
- PCI DSS scope definition and cardholder data environment mapping
- Gap assessment against current PCI DSS requirements
- Control design and remediation planning
- Cardholder data protection controls implementation
- Self-Assessment Questionnaire (SAQ) support
- Evidence and documentation preparation
- Remediation roadmap and prioritisation
- Pre-assessment readiness review
AI Governance Readiness Assessment and Implementation
Responsible AI governance — practical frameworks for regulated organisations.
Who This Is For
A practical solution helping organisations assess, design, and implement responsible AI governance frameworks, including AI risk management, policy development, accountability, transparency, control monitoring, and assurance.
Problems Solved
- ✗No structured AI governance framework in place
- ✗AI risks not assessed, documented, or managed
- ✗Regulatory alignment requirements not met (EU AI Act, FCA, ICO)
- ✗Board-level accountability for AI not established or evidenced
Résultats clés
- Responsible AI governance framework designed and implemented
- AI risks assessed, documented, and managed
- Regulatory alignment with EU AI Act, FCA, and ICO expectations
- Board-ready AI governance and accountability structures
Capacités
- AI governance framework design
- AI risk assessment and risk register
- Regulatory alignment review (EU AI Act, FCA, ICO)
- Ethical AI controls and accountability frameworks
- Model governance and documentation
- AI transparency and explainability review
- Human-in-the-loop control design
- AI assurance and monitoring frameworks
SOC 1 and SOC 2 Readiness Assessment and Implementation
SOC assurance readiness — controls, evidence, and governance reviewed.
Who This Is For
A readiness and implementation solution helping service organisations prepare for SOC 1 and SOC 2 assurance by assessing control maturity, identifying gaps, improving evidence, and strengthening governance, security, availability, confidentiality, processing integrity, and privacy controls.
Problems Solved
- ✗SOC 1 or SOC 2 required by enterprise clients or auditors
- ✗Control maturity insufficient for assurance readiness
- ✗Evidence and documentation gaps across Trust Service Criteria
- ✗No structured remediation plan for SOC readiness findings
Résultats clés
- SOC 1 or SOC 2 audit readiness achieved
- Control gaps identified and remediated
- Structured evidence pack prepared for auditors
- Client and auditor confidence in the control environment
Capacités
- SOC 1 and SOC 2 scope and Trust Service Criteria mapping
- Control maturity assessment
- Gap identification and remediation planning
- Control design and documentation
- Evidence preparation and review
- Security, availability, confidentiality, processing integrity, and privacy controls
- Management assertion and description preparation guidance
- Pre-audit readiness review
UK FCA Third-Party Risk Assessment
Third-party and outsourcing arrangements assessed against FCA expectations.
Who This Is For
A targeted assessment solution helping regulated firms evaluate third-party and outsourcing arrangements against UK FCA expectations, including governance, due diligence, contractual controls, monitoring, resilience, concentration risk, and exit planning.
Problems Solved
- ✗Third-party risk governance not aligned to UK FCA expectations
- ✗Outsourcing register incomplete, un-risk-rated, or not reviewed
- ✗Due diligence processes not documented or consistently applied
- ✗Concentration risk and exit planning not assessed or documented
Résultats clés
- Third-party risk framework aligned to UK FCA expectations
- Outsourcing governance gaps identified and addressed
- Concentration risk understood and managed
- Audit-ready third-party risk documentation
Capacités
- Third-party and outsourcing inventory review
- UK FCA third-party risk framework gap assessment
- Due diligence process review and improvement
- Contractual controls and oversight assessment
- Ongoing monitoring arrangements review
- Concentration risk identification
- Exit planning assessment
- Remediation roadmap and prioritisation
Système de gestion des créances KPN
Créances assistées par l'IA. Contrôles intégrés. Piste d'audit complète.
Le système automatise le traitement des créances de bout en bout — de l'émission des factures et la correspondance des paiements au traitement des exceptions et au rapprochement — avec des contrôles intégrés et une supervision humaine aux points critiques.
Résultats clés
- Réduction significative des efforts de rapprochement manuel
- Cycles de recouvrement plus rapides
- Meilleure visibilité du risque de crédit
- Documentation prête pour l'audit
Capacités
- Traitement & correspondance automatisés des factures
- Rapprochement des paiements par l'IA
- Identification & escalade des exceptions
- Surveillance du vieillissement des débiteurs & du risque de crédit
- Flux de travail automatisé de relance & recouvrement
- Tableau de bord de contrôle du rapprochement
- Piste d'audit & reporting de conformité
- Portails d'approbation humaine
Centre de contrôle FinOps KPN
Un poste de commandement pour les opérations financières et le contrôle.
Une plateforme opérationnelle centralisée qui réunit les flux de travail financiers, la surveillance des contrôles, la gestion des exceptions et le reporting dans un environnement gouverné unique.
Résultats clés
- Clôture de fin de mois accélérée
- Risque opérationnel réduit dans les processus financiers
- Plus grande visibilité des contrôles pour les DAF
- Résultats de reporting prêts pour le conseil d'administration
Capacités
- Gestion centralisée des flux de travail financiers
- Tableaux de bord de surveillance des contrôles en temps réel
- Détection & routage automatisés des exceptions
- Support de consolidation multi-entités
- Automatisation de la clôture de fin de mois
- Contrôles des écritures comptables & workflows d'approbation
- Automatisation du reporting financier
- Piste d'audit intégrée
Automatisation de la paie
Automatisé. Précis. Conforme.
Une solution de paie de bout en bout qui automatise le calcul, la validation et le traitement — avec des vérifications de conformité intégrées, l'alignement HMRC/réglementaire et une piste d'audit complète.
Résultats clés
- Quasi-élimination des erreurs de paie manuelles
- Risque de conformité réduit
- Piste d'audit complète pour chaque cycle de paie
- Gain de temps pour les équipes RH et finance
Capacités
- Calcul & traitement automatisés de la paie
- Automatisation des impôts, cotisations et déductions légales
- Validation de conformité HMRC
- Gestion des exceptions de paie
- Intégration du libre-service employé
- Consolidation de la paie multi-entités
- Génération & distribution des bulletins de paie
- Piste d'audit & reporting de la paie
Plateforme de contrôle financier KPN
Gouvernance et contrôle — intégrés, pas ajoutés.
La plateforme fournit un cadre personnalisable pour intégrer la gouvernance financière dans les processus opérationnels. Conçue pour les organisations cherchant des contrôles internes plus solides et une documentation prête pour l'audit.
Résultats clés
- Environnement de contrôle structuré et auditable
- Risque d'inexactitude financière réduit
- Confiance lors des audits réglementaires
- Gouvernance évolutive au fil de la croissance
Capacités
- Conception & gestion du registre des contrôles
- Workflows automatisés de test des contrôles
- Alertes d'exceptions & de violations
- Application de la séparation des tâches
- Cartographie des contrôles réglementaires (SOX, FCA, etc.)
- Tableaux de bord de reporting direction & conseil
- Gestion documentaire & contrôles de politique
- Auto-évaluation des risques & contrôles (RCSA)
Système automatisé de gestion des investissements immobiliers KPN
Opérations assistées par l'IA pour les portefeuilles immobiliers.
Automatisation de bout en bout pour les opérations d'investissement immobilier — gestion des revenus locatifs, flux de maintenance, suivi de conformité et reporting pour les investisseurs.
Résultats clés
- Réduction significative de l'administration immobilière manuelle
- Meilleure visibilité des flux de trésorerie
- Documentation de conformité maintenue automatiquement
- Résultats de reporting de qualité investisseur
Capacités
- Suivi & rapprochement des revenus locatifs
- Traitement automatisé des paiements des locataires
- Automatisation des flux de maintenance
- Suivi de conformité immobilière
- Reporting de performance du portefeuille
- Gestion des fournisseurs & prestataires
- Tableaux de bord de reporting investisseurs
- Détection d'anomalies par l'IA
Prêt à renforcer votre gouvernance et accélérer vos opérations ?
Que vous naviguiez dans une exigence réglementaire, construisiez un cadre de risque ou transformiez un processus opérationnel — nous accueillons la conversation.
Conseil spécialisé pour les services financiers, Fintech, cabinets de conseil & entrepreneurs